Frequently Asked Questions
Find answers to common questions about junior tennis, adult programs, private lessons, court hire, memberships, racquet services, wet weather and bookings at Matchpoint.
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Start with the category that best matches your question. We’ve covered the common things families and players ask before booking.
- Junior tennis levels and bookings
- Venue-specific drop-off and pick-up procedures
- Adult coaching and pickleball
- Private lessons and court hire
- Memberships, vouchers and wet weather
- Pro Shop, racquets and restringing
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Junior Tennis FAQs
Questions parents commonly ask before booking their child into a tennis program.
What age can my child start tennis?
Children can start tennis from preschool age through our early years and modified tennis pathways. Younger children focus on movement, coordination, tracking, catching, throwing and simple racquet skills before progressing into more structured tennis.
Our junior pathway includes Matchpoint Minis, Blue, Red, Orange, Green and Yellow Ball programs.
How do I know which level my child should join?
We place children based on age, confidence, skill level and coach recommendation. As a guide, younger beginners usually start in Blue or Red Ball, while older or more experienced players may be better suited to Orange, Green or Yellow Ball.
The best place to start is our Find My Child’s Level page.
Can my child move to another level during the term?
Yes. Our coaches monitor player development throughout the term and may recommend moving a child within their colour-ball stage or into the next stage when they are ready.
Changes depend on player readiness and suitable class availability. Where possible, families will be contacted before a move is made.
Can my child join during the term?
In many cases, yes. If there is space in a suitable class, children can usually join partway through the term. Our team can help check the best available option based on your child’s age, level and preferred venue.
Please note that students at The Lakes College are generally unable to join partway through the term, as these classes operate on a set term structure.
Does my child need their own racquet?
A racquet is helpful, but new players do not need to have everything perfect before starting. Our team can help recommend the right size racquet based on your child’s age and height.
First-time Hot Shots players may also be eligible for our 50% off Wilson racquet offer. To request this, tick the relevant box on the online enrolment form, or email info@matchpoint.net.au to enquire.
If you are unsure, contact us before purchasing and we can help recommend a suitable racquet size.
What is Hot Shots tennis?
Hot Shots Tennis is a Tennis Australia program that Matchpoint proudly supports through our junior pathway. It uses modified courts, age-appropriate racquets and lower-compression balls to make tennis easier and more enjoyable for children as they learn.
Players progress through colour ball stages as they build coordination, rally skills, serving, scoring and matchplay confidence.
You can learn more about the national program on the official Tennis Australia Hot Shots Tennis page.
Do you offer junior matchplay or fixtures?
Yes. Matchpoint offers junior matchplay and competition pathways for players who are ready to learn scoring, tactics and match confidence. This may include internal matchplay, fixtures, squads and external competition opportunities.
Visit our Match Play & Fixtures page for more information.
Venue-Specific Lesson Procedures
Helpful drop-off, pick-up and supervision information for selected school-based tennis programs.
Are pets allowed at Matchpoint venues?
No. Pets, including dogs, are not permitted at Matchpoint venues.
Many of our programs operate on school grounds, so families and spectators must follow venue and school site rules. Please do not bring pets onto site when attending lessons, court hire, events or matchplay.
Living Faith lessons: where do students go before and after tennis?
Morning Lessons
Before tennis: Parents drop players directly at the tennis courts. Students attending before-school care will be escorted to the courts by extra-curricular staff.
After tennis: Students collect their belongings and make their way to school.
Afternoon Lessons
Before tennis: Students make their own way to the courts after the school bell. Students attending after-school care will be escorted by extra-curricular staff.
After tennis: Parents collect students at the end of the lesson. Students attending after-school care will be collected by extra-curricular staff.
The Lakes College afternoon Hot Shots lessons: where do students go before and after tennis?
Before Tennis
Students meet the extra-curricular school staff at the undercover area. A Matchpoint coach will collect the group and walk them to the courts.
After Tennis
Students must be collected at the lesson finish time, and no later than 5 minutes after the session ends. Late collection can delay coaches travelling to their next lessons and may result in a late fee.
College Care
Students attending College Care should remain at the back of the tennis court after their lesson. A coach will walk them to College Care.
Kelvin Grove afternoon Hot Shots: where do students meet?
Drop-off to tennis: Students meet the coaching team outside the Junior School office, where the class rolls are marked.
Students are then walked over to the courts by the Matchpoint coaching staff.
Adult Tennis & Pickleball FAQs
For adults starting, returning or looking for a more social way to play.
Do I need tennis experience to join an adult class?
No. Our adult coaching pathway includes Rally Ready for beginners, Game Ready for intermediate players and Match Ready for more advanced players. If you are unsure where you fit, contact our team and we can recommend the best session.
What adult programs do you offer?
Matchpoint offers Rally Ready, Game Ready and Match Ready coaching, along with cardio-style sessions, social tennis, fixtures, pickleball and private lessons. Options vary by venue and term.
Visit our Adult Programs page for current options.
Can adults join if they are nervous or haven’t played in years?
Absolutely. Many adults return to tennis after years away or start as complete beginners. Our sessions are designed to be welcoming, active and confidence-building.
Do you offer adult fixtures or matchplay?
Yes. Matchpoint runs adult matchplay and fixture opportunities for players who want more regular competition in a social and organised environment.
Visit our Match Play & Fixtures page for more information.
Private Lesson FAQs
For players wanting individual or semi-private coaching support.
Do you offer private lessons?
Yes. Matchpoint offers one-on-one and semi-private coaching options for juniors and adults. Private lessons are ideal for players wanting extra confidence, technical help, matchplay preparation or personalised coaching.
You can submit a request through our Private Lesson Request page.
Can I request a specific coach?
You can request a preferred coach, and we will do our best to match you based on coach availability, player level, venue and lesson goals.
Are private lessons available for beginners?
Yes. Private lessons can be very helpful for beginners who want a quieter, more personalised start before joining a group class.
Do you offer semi-private lessons?
Yes. Semi-private lessons are usually for two players and can be a great option for siblings, friends or players of a similar level who want more individual support than a group class.
Court Hire FAQs
Questions about booking courts and casual play.
Can I hire a court casually?
Yes. Court hire is available at selected Matchpoint venues. Availability may vary depending on coaching programs, school use, fixtures and venue schedules.
Visit our Court Hire page to view booking information.
How far in advance can I book a court?
Courts can only be booked up to 7 days in advance.
Court bookings are limited to a maximum of 1.5 hours. If a booking is made for longer than 1.5 hours, the booking time after the first 1.5 hours may be removed.
Do I need to be a member to book a court?
Non-members can usually book casual court hire where available. Memberships may include additional court hire benefits depending on the package.
Are lights available for night bookings?
Some Matchpoint venues have LED-lit court hire options. Availability depends on the venue, booking time and court schedule.
Can I use a court hire booking for private coaching?
Court hire bookings are for personal play and practice. External coaching is not permitted unless specifically authorised by Matchpoint.
If you are looking for coaching, please use our Private Lesson Request page or contact the Matchpoint team.
What happens if my court hire is rained out?
If your court hire is rained out either before your booking or during your booking, please email info@matchpoint.net.au to ask for the booking to be credited towards another day.
Can I hire courts for pickleball?
Yes. Courts 5 and 6 are multi-purpose courts with dedicated pickleball court lines. Each tennis court has four pickleball courts marked, giving players plenty of space for casual pickleball play.
Pickleball nets can also be hired during Pro Shop opening hours. Court and net availability may depend on coaching programs, bookings and venue schedules.
Visit our Court Hire page or contact the Matchpoint team if you are unsure what is available.
Memberships, Fees & Voucher FAQs
Questions about memberships, Play On! Sports vouchers and program costs.
Do junior players need a Matchpoint membership?
Matchpoint has a junior membership fee that supports player accident insurance and program administration. Membership details may vary depending on the program and time of year.
If you have questions about membership charges on your invoice, contact our team and we can help explain it clearly.
What are Matchpoint memberships for?
Matchpoint memberships are designed to help players and families get more out of their tennis, including access to member benefits, court hire opportunities, club events and a stronger connection to the Matchpoint community.
Visit our Memberships page for more information.
How much court hire is included with an Individual or Family Membership?
Individual and Family Membership holders can book up to 1.5 hours of court hire per day, subject to court availability and membership terms.
Consecutive bookings cannot be used to extend the daily allowance. Guest fees may apply when non-members play under a member booking.
Visit our Memberships page for current inclusions and conditions.
Can I use a Play On! Sports voucher?
Matchpoint is a Play On! Sports Provider. Eligible Queensland families may be able to use a Play On! Sports voucher towards tennis coaching with Matchpoint.
Once you have applied for and received your Play On! Sports voucher, please email the voucher through to info@matchpoint.net.au so our team can apply it to your account.
Visit the Queensland Government Play On! Sports voucher page for eligibility details and application information.
Is Matchpoint a Sporting Schools provider?
Yes. Matchpoint is a Sporting Schools provider and can deliver Sporting Schools funded tennis programs at schools where funding is available.
Visit our School Tennis Programs & Partnerships page for more information.
Pro Shop & Racquet Service FAQs
Quick answers about restringing, racquets and equipment.
Do you offer racquet restringing?
Yes. Matchpoint offers professional racquet restringing for recreational, competition and performance players.
Visit our Racquet Restringing page for current service information and drop-off options.
Can you help me choose the right tennis string?
Yes. String choice and tension can be matched to your playing level, racquet, comfort preferences and the type of response you want from the racquet.
If you are unsure, our team can recommend a suitable option when you drop your racquet in.
How often should I restring my racquet?
It depends on how often you play, your string type and how quickly performance drops. If strings feel loose, harsh, inconsistent or visibly worn, it is usually time to have them checked or replaced.
Do you sell racquets and tennis equipment?
Yes. Matchpoint offers racquets, strings, grips, accessories and selected tennis equipment through our Pro Shop.
Visit our Pro Shop page for more information.
Weather, Make-Up Lessons & Booking FAQs
Questions about wet weather, cancelled sessions, make-up lessons and bookings.
What happens if it rains?
If weather affects coaching or court conditions, Matchpoint will communicate updates as soon as possible. Decisions may depend on the venue, court safety, rain timing and whether the courts are playable.
Please check your email, SMS or relevant communication channel before heading to your session in uncertain weather.
What happens if Matchpoint cancels my coaching lesson?
If Matchpoint needs to cancel a scheduled coaching lesson, families will be advised as soon as possible and provided with the applicable make-up arrangement for that program.
The exact arrangement may vary depending on the venue, class type and term schedule.
Do you offer make-up lessons?
Make-up options depend on the program, venue, term schedule and reason for the missed lesson. If you are unsure what applies to your class, contact the Matchpoint team.
How do I book a class?
You can start from the relevant program page and follow the booking links for your preferred venue or class type.
Who should I contact if I’m not sure what to book?
Contact the Matchpoint team and tell us the player’s age, experience level, preferred venue and what you are looking for. We can help point you towards the right class, lesson or program.
Visit our Contact page to get in touch.
Still Not Sure?
Tell us what you’re looking for and our team can help point you towards the right class, program, court booking or service.